This privacy notice provides information on what personal information we collect from you, how and why it is collected, when and with whom it might be shared, and how long it will be kept. It also provides information on your rights to decide how it might be used, how you can access it, require it to be deleted or corrected and your rights to complain.

It is produced in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

This privacy notice has been drafted with simplicity and clarity in mind. It does not provide exhaustive detail of all aspects of CRG’s collection or use of personal data. We will provide additional information at the point we seek to collect personal data for any other purpose not covered below and we are happy to provide any further explanation on any area of this notice if required.

We collect information for various purposes as outlined below:

To provide you with information about our events, programmes and services.
To provide you with information about our community engagement programmes
To gather feedback through surveys or evaluation forms
To process Freedom of Information requests
To respond to queries, comments or complaints
To seek permission for the use of photographs, video or audio recordings
To process donations of money to Chopwell Regeneration CIO
To provide you with ticket or registration information for events and workshops
If we intend to process data for any other purposes to those outlined above, you will be advised of this at the point the data is collected.

We will retain your information for as long as is considered necessary for the purpose(s) for which it was collected (including as required by applicable law or regulation).  

Please see our retention schedule in Appendix 1 for our standard retention periods.  

There may be specific circumstances in which we need to, or would like to, retain your data for a non-standard period of time. If we intend to hold your data for a different length of time than that specified in Appendix 1, we will inform you at the point of collecting your data. 

We will only share your information with third parties if we have gained your specific consent to do so at the point the data is collected. 

Whilst we strive at all times to ensure that your personal information is accurate and up to date, we recognise that on occasions we may get it wrong or your details may change. You can ask us to correct or remove your personal information by contacting us as detailed below in the “Contact us” section.

You can request a copy of information that we hold about you, by submitting a request in writing as set out in the “Contact us” section below.

The Information Commissioner’s Office (ICO) is the UK’s independent body set up to uphold information rights. You can make a complaint to the ICO about our use of your information at any time on 0303 123 1113 or via their website at https://ico.org.uk/. Of course, we’d like to try and help you with any problems you are having first, so please consider raising any issue or complaint you have with TWAM beforehand. Your satisfaction with our services is very important to all of us and we will always strive to resolve any problems and complaints you have. You can contact us at: team@chopwell.org 

We keep our privacy notice under regular review. You are advised to visit this page periodically in order to keep up to date with any changes. By continuing to use our services you will be deemed to have accepted such changes. This privacy notice was last updated on 8th July 2024.